IASSC Refund and Exchange Policy

Version: 1.0
Last updated: May 1, 2012
Please read the IASSC Refund and Exchange Policy detailed below before purchasing an IASSC product and before requesting a refund or exchange.

Definitions:
"Purchaser" or "You" means the person or company who made a purchase.
"Refund" means the dollar amount IASSC shall credit the Purchaser as described herein.
"Exchange" means the exchange of one type of an Exam Voucher for another type of Exam Voucher as defined herein.

General Terms:
* By purchasing a product(s) from IASSC you agree to the terms set forth in this Refund and Exchange Policy.
* All approved Refunds and Exchanges are subject to a forty-five ($45US) dollar Administrative Fee. The Administrative Fee will be withheld from any refund / credit that is provided.
* Approved Refunds may be processed at IASSC's sole discretion through a credit to the credit card used to make the purchase, a check issued to the person or company who made the purchase or a wire transfer made to the account of the Purchaser.
* In most cases Exchanges will be processed via a store credit to be applied to future or alternative purchases.
* If at any point we decide to modify our Returns and Exchange Policy we will post those changes on this page. Policy modifications will apply only to purchases preformed after the date of the posted change. This policy was last modified on the date first shown above.
* The provisions and legal aspects of this policy shall be governed by the State of Arizona, Maricopa County, USA.

Web-Based On-Demand Exam Vouchers
On-Demand Web-Based Exam Vouchers you purchase from IASSC or the IASSC Processing Center are eligible for refund and exchange if we receive your request within fifteen (15) days of the date of purchase and you have not used the Voucher to sit for an IASSC exam NOR has it been determined that you violated the exam procedure rules in any manner. Refunds or exchanges requested after fifteen (15) days of the date of purchase will be denied. Once a refund is issued the Purchaser the Exam Voucher will no longer be valid.

Paper Based Certification Exams
Paper Based Exams you purchase from IASSC or the IASSC Processing Center are eligible for refund or exchange if we receive your request within fifteen (15) days of the date of purchase and if you have not yet received the hard copy Paper & Pencil Exams. Refund and Exchange requested after fifteen (15) days of the date of purchase will or after the hard copy Paper & Pencil Exams have been received will be denied.

Accreditation Fees
Accreditation Fees are non-refundable.

Replacement Certificates
Replacement Certificate fees are non-refundable or exchangeable. Certificates containing errors that IASSC is responsible for will be replaced by IASSC free of charge.

Pay your IASSC Invoice
Products purchased through the "Pay your Invoice" feature are subject to the terms detailed within this policy.

To request a Refund or Exchange
1. Download the Refund and Exchange Request Document. (Download Here)
2. Complete and Sign the Refund or Exchange Request Document.
3. Email the Completed Refund and Exchange Request Document along with your Original Sales Receipt to support@iassc.org.